This article is for help with the browsers on mobile devices. If you are using a computer, see this article: Cleaning Up Your Cache and Cookies

If you have any of the problems below, try clearing your temporary internet files (cache and cookies):

  • Pages freezing or loading slowly
  • Pages loading old versions of a page

To clear your cache and cookies, follow the steps below for the browser you're using. If you're not using one of these browsers, we recommend switching to a recommended browser.




About cache and cookies

If your cache isn't cleared, your computer may try to load the previous version of a page rather than the current one. If you have insufficient space for your cache, you may experience freezing or slow loading times.